* FREE on all orders over $49.00
* Standard Shipping USPS 3-5 days $3.95, FREE on all orders over $49.00
* Priority Shipping USPS 1-3 days $5.95, FREE on all orders over $99.00
* Most orders ship within 2 days of receiving your order
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You must contact us to obtain an RA# (return authorization number), we will not accept returns that do not have an RA# on the return package.
Additional non-returnable items:
* Gift cards
* Clearance items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Clearance sale items (if applicable)
Only regular priced items may be refunded, unfortunately clearance sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: One West FlatIron Crossing Drive #2220, Broomfield, CO, 80021, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be issued to your account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: One West FlatIron Crossing Drive #2220, Broomfield, CO, 80021, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
* WE ACCEPT CASH & ALL MAJOR CREDIT CARDS -- NO CHECKS PLEASE
* 30 DAY RETURN OR EXCHANGE
* MUST BE ACCOMPANIED BY REGISTER RECEIPT
* MERCHANDISE MUST BE IN NEW CONDITION
* ALL CASH PAYMENTS WILL BE SENT A CHECK WITHIN 10 WORKING DAYS
* ALL CREDIT CARD PAYMENTS WILL BE CREDITED TO THE CHARGED ACCOUNT
* GIFT CARD, GIFT CERTIFICATE, GIFT RECEIPT AND STORE CREDIT MAY BE REDEEMED FOR MERCHANDISE ONLY
* NO REFUNDS ON GIFT CARD PURCHASES. PLEASE TREAT GIFT CARDS AS YOU WOULD CASH. IF LOST OR STOLEN, OR USED WITHOUT PERMISSION, THE CARD CANNOT BE REPLACED OR THE VALUE REPLENISHED. THE CARD REPRESENTS PREPAYMENT FOR GOODS AND SERVICES, IT HAS NO CASH VALUE AND IS NOT REDEEMABLE FOR CASH
* NO REFUNDS ON SHIPPING & HANDLING CHARGES
* ALL CLEARANCE ITEM SALES ARE FINAL - NO RETURN, NO REFUND, NO EXCHANGE